Pizza Hut - Case Study

Introducing contact-free delivery in less than five hours. Adaptability and swift deployment under dynamic circumstances

Jan Solecki INBOUND TEAM LEAD

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The Company and Product

Pizza Hut is an American restaurant chain founded in 1958. With 156 sites, it’s a leading restaurant serving pizza in Poland.

When the first Covid-19 lockdown was introduced, they contacted our team with an urgent request to create a contact-free delivery application that would allow them to deliver food to their customers in a safe and reliable way. The only challenging requirement was that the product had to be deployed to production in… 5 hours.

I was impressed with Monterail’s speed of work and ability to work under time constraints. They managed to deliver a business-critical feature for us keeping high quality, paid attention to detail, and showed great responsiveness during the process. Monterail proved to be a partner to rely on under all circumstances. Magdalena Mazur-Milewska PRODUCT OWNER AT PIZZA HUT

Scope and Highlights

WEB AND MOBILE APP
CONTACT-FREE DELIVERY
CONVERSION RATE INCREASE

5HOURS TO THE RELEASE
3TEAM MEMBERS
1FRAMEWORK - REACT.JS

The Challenge

The client contacted us on a Friday evening and asked to introduce a new business-critical feature to their web and mobile apps: contact-free delivery at the doorstep. Because of the Covid-19 pandemic, they wanted to apply precautionary measures and ensure the safety of their carriers and customers.

We were to implement an informative pop-up for the website visitors and apply changes at the checkout stage.

The task was a race against the clock as Pizza Hut opens restaurants at 11, and they wanted to be prepared for a new type of delivery by Saturday morning.

The key challenges included:

Meeting a tight deadline for a business-critical feature release
Lack of specific materials and requirements for the scope

The Process

On Friday evening, our Project Manager started gathering as much information as possible, preparing a detailed scope and tasks that were later on passed on to the team.

Then, the team including a designer, a front-end developer, and a QA specialist went to work. We were in constant communication with Pizza Hut’s Product Owner who was very reactive and made sure there was nothing blocking our tasks.

There was no need for any iterations as our suggestions and graphics met the client’s needs immediately.

At first, I didn’t think it would be possible to deliver the feature so quickly but the whole team reacted very enthusiastically to the necessity of working extra hours as the whole situation with the pandemic requires extra solutions as well. It’s amazing to be helping businesses transform digitally and survive on the market in these unfavorable conditions. Anna Rakowiecka PROJECT MANAGER

The Outcome

Our “war cabinet” successfully delivered changes on the website informing users about a new approach. Everyone making an order from Pizza Hut, whether via a mobile or web application, was made aware of the contact-free delivery and can choose it during the checkout process.

Due to quick strategic decisions and huge flexibility on both sides, Pizza Hut ensures the continuity of their delivery service and emphasizes this aspect of their business even more. Doormat delivery became a huge support factor for the functionality of their restaurants.

The success of this project hinged on the following factors:

Delivering a business-critical feature in less than five hours
Cooperating closely with the Product Owner at Pizza Hut
Going the extra mile to help the client implement strategic changes on their platform

My job is to gather your requirements, answer all your questions, and push your idea into development as fast as possible.

Jan Solecki

Marketplace • Poland • Enterprise

Contact-Free Delivery Feature for web and mobile