The founders dabbled with the idea of building an app that will be able to shorten the process of prescription medication delivery as it currently requires a patient to visit a General Practitioner and then a pharmacy in order to fill their prescription and purchase a medicine that they need.
As it was in almost all countries, Covid-19 pandemic in the UK surfaced a few issues that were not visible at a first glance before 2020. People suffered from a shortage in healthcare workers that could help with the increased workload, and a limited access to public medical services, especially for remote and/or underprivileged areas.
With these issues rising and their initial concept in mind, it was a high call for Sonny and Charles, and they contacted us in late 2020 to discuss their concepts for the product.
The founders had their niche market and a business plan ready to be implemented, they also wanted to build their product from scratch which meant that they - together with the team at Monterail - had to resolve a few different technical issues before the start of the product development.
Key challenges of the project included:
- Educating the potential customers that they can order prescriptions online and get their medications delivered
- Leveraging the contact-less delivery service, with Scription’s main competitors dominating the physical pharmacy sector
- Great user experience for both patients who need their medications delivered quickly and pharmacists who have limited time for interactions and paperwork