Virtually all hotels use a PMS (Property Management System) to manage every aspect of their operations, from guest stays, bookings, and services to payments.
Many hotels prefer an integration between SuitePad and their PMS, in order to increase guest engagement. However, this connection can be complex. There are also multiple PMS vendors, each with its own requisites - sometimes including thorough certification tests.
The coding side required manpower in Elixir development, which was not readily available. Outsourcing was the way to go.
Furthermore, the hospitality industry was seeing a surge post-pandemic with customers coming back to understaffed hotels. Managers know the importance of modernizing their systems but were focused on daily operations. SuitePad could use a proactive partner that offers more than hard technological expertise.
SuitePad got in touch with Monterail due to our previous successful partnership with fromAtoB. The plan: take care of the integration Backend-wise and assist with coordinating the process with the PMS vendors
Key challenges of the project included:
- Complex procedures for integrating each PMS software
- Need for specialized developers
- Very dynamic moment in the hospitality industry