Guest Engagement Platform

Virtually all hotels use a PMS (Property Management System) to manage every aspect of their operations, from guest stays, bookings, and services to payments.

Many hotels prefer an integration between SuitePad and their PMS, in order to increase guest engagement. However, this connection can be complex. There are also multiple PMS vendors, each with their own requisites - sometimes including thorough certification tests.

The coding side required manpower in Elixir development, which was not readily available. Outsourcing was the way to go.

Furthermore, the hospitality industry was seeing a post-pandemic surge, with customers coming back to understaffed hotels. Managers know the importance of modernizing their systems but were focused on daily operations. SuitePad could use a proactive partner that offers more than hard technological expertise.

SuitePad got in touch with Monterail due to our previous successful partnership with fromAtoB. The plan: take care of the backend integration and assist with coordinating the process with PMS vendors.

The partnership started in September 2021 with two people from Monterail: a senior Backend developer and a senior Project Manager.

Daily responsibilities of the PM went beyond supporting the team: she also took over logistical challenges and connected with the PMS vendors and hotels to assess requirements, schedule tests, and much more.

Our developer had already worked with the partner in a previous project, which contributed to a faster onboarding process. Coding started in Elixir and then moved seamlessly to Ruby on Rails to help the team in other engineering domains.

It was more than a team extension: he was an integral part of the team and participated in all important meetings. During these interactions, we noticed an opportunity for more structured testing and then suggested adding a QA Engineer to the team.

SuitePad accepted and we delivered by onboarding a senior QA Engineer from Monterail. Even part-time, she was able to apply essential test cases and improve the quality of the apps.

• Delivered high-quality Elixir and Ruby on Rails integrations.

• Took over key responsibilities of the project beyond coding.

• Suggested a QA Engineer, improving overall product quality.

Together, we achieved integration with five major Property Management Systems: Mews, Protel, Maxxton, Sihot, and Infor HMS. 

Working with an experienced QA Engineer also introduced SuitePad to advanced testing processes which will be helpful in other projects.

Now that SuitePad is fully integrated with the software used by important hotels and hotel chains, its guest communication offer is much stronger, allowing SuitePad to help hotels engage their guests in a digital world.

• Successful integration with five core PMS.

• Stellar coding to pass certifications.

• Efficient coordination between partners.