August 13, 2019
When I first heard about ISO/IEC 25010 in 2017, I was still taking my first baby steps in the world of software quality assurance. The last time I heard it mentioned, meanwhile, was at Quality Excites, the nationwide conference on software quality held last June in Gliwice. So, it could be said that it’s an important topic, given that we’re still talking about it two years later. And back when it was released, the QA community—made up of detail-oriented, standard-seeking individuals, who consider quality to be of first-rate importance—greeted it with great interest.
In general, international ISO standards help us evaluate software. Not at all satisfied with such a superficial definition, one day I started wondering exactly what sort of impact do international standards like these have on my daily work, and what benefits they offered to both my company and the clients we service.
Even though ISO/IEC 25010 may seem repulsive at first glance (as formal standards are wont to be), it kept popping up time and again in my daily work, and my appreciation for it grew quickly as soon as I realized how useful and valuable it can be, especially once it's explained using more real-life examples.
I often hear the same question being asked with regard to this particular standard: “Is this in any way different than ISTQB and how exactly does it differ from its predecessor, ISO 9126?” So first, let me quickly explain the difference between the standards and then we’ll move on to the key advantages of ISO/IEC 25010.
The previous standard for software quality measurement was ISO/IEC 9126. It categorized software quality into six characteristics (factors), which were further broken down into subcharacteristics (criteria).
ISO 25010, however, introduced two additional factors, therefore the difference between the two lies mainly in how they categorize and define those characteristics of software quality requirements that we call non-functional.
So, in short, we move from this—
ISO/IEC 9126 categorization of software quality requirements. Source: Journal Of Object Technology
ISO/IEC 25010 categorization of software quality requirements Source: ISO20500.com
The new characteristics include security and compatibility, and they now seem to be more logically located.
ISTQB, on the other hand, is an internationally accepted software testing certification and it is generally believed that securing the certification can improve the quality of testing being performed. The certificate naturally proves the high quality of software testing, but it’s not exactly a tool you will get to use much in your daily life. The ISO standard is a much more precise reflection of reality and offers a much better description of what QA really is.
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OK, so what is QA, then?
Quality may be defined as the non-inferiority or superiority of something; a measure of that thing being suitable for its intended purpose (fitness for purpose) while satisfying customer expectations. Simply put, the quality of an application basically boils down to the way it’s working.
One additional precept that informs our work is: “Anything can be measured, but that does not mean that everything should be measured.”
A quality app must meet the following requirements:
As you will see in a minute, those requirements are all included in ISO 25010.
As I already mentioned, the standard categorizes app functionalities and lists all aspects of the app that must be verified before the app may be released. Now, let me quickly explain what those official ISO terms mean in more simple terms.
—i.e. what does the app do? In particular:
—does the app use an optimal amount of resources?
If the app is supposed to be performant or handle larger amounts of data, we can propose more server power or suggest other solutions based on available funds. It’s all down to resource optimization.
—can the app work cross-platform or share data with other products, systems or components?
—can specific users use the app in specific conditions?
As you know, every app is different and has different users. In the case of Merck DORA—an app we developed for the African healthcare market—we had to adjust the UI for users of all ages and make it run on all kinds of phones, including feature phones.
The last factor is particularly important, as we should keep in mind all sorts of prospective users that might end up using our app. For this purpose, I’d recommend checking out the Axe accessibility browser tool—a handy extension for verifying apps e.g. against color-blindness.
—an extremely important issue. Here, we look closer at:
—does the app protect information and data? For EU countries this is additionally connected with GDPR rules, which we need to be particularly aware of.
To help apps comply with the above requirements, make sure that the provided databases are secure and compliant with OAuth 2.0 standards.
—will it be possible for the app to be modified or improved in the future, or will it adapt to changes in the environment?
Maintainability should be taken into account at the planning stage of the app development cycle. Therefore, the best practice is to engage a QA team member at the very beginning of the process. You see, if you take a QA on board to join a set of developers, you will be able to foresee any possible future requirements and save yourself a lot of effort (and money) down the line. Also, instead of fixing things on the go, you will be able to build a well-planned, robust app.
—can the software be used in various environments?
Software development is a process. And we need to have full control of this process in order to arrive at satisfactory results—i.e. a working piece of software that meets our requirements and quality goals—and do so within a reasonable timeframe and budget.
As I already pointed out above, at Monterail we care deeply about the core functions of the software we make. They need to work, period. And to check whether they work correctly, we test them in and out, trying to take a fresh approach to the task of evaluation every single time. The problem is, however, that you miss some things if you repeat the same procedures every day.
So, in order to systematize the work, we use Jira and file all the steps we take, and all the tasks and bugs related to a given app. But to make sure I didn’t miss anything, after all that is said and done, I always open the ISO 25010 Standard link and go through all of the columns, asking myself questions about the elements on the list. It’s sort of a QA of the QA process.
Obviously, not all of the items on the list are applicable or important, for example—installability is crucial for mobile apps, but not for the QA process.
In these cases, I look at the ISO/IEC 25010 standard and run a quality check of the application following those eight quality factors.
Each project is different, so you cannot exactly treat the list as a ready-made plan of action. First, think about what is important for the client and the user. And remember to think about it from the very beginning of your work with the client.
Every organization benefits from “best practices” and predictability. Process standardization and automation of testing saves us considerable time and money, and helps protect ourselves against common bugs. But predicting obstacles and errors cannot be added to the product after the product itself is already built.
It’s good to take a QA team member with you to workshops with the client and make sure the client understands the role QA has to play in the development process. A QA specialist will immediately realize the possible challenges and may propose solutions to tackle them at a very early stage.
And if you’re already in the process of creating your software, it’s good to have this ISO standard at the back of your head, even if you’re a frontend QA and already have a list of core criteria to perform a FE QA.
ISO 25010 is a great framework to define software metrics important for a particular project. It is not a comprehensive, detailed map, but rather a guide you can use, depending on the circumstances. Every development project has different priorities and metrics, and this standard allows enough leeway to work with all of them.