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Cooleaf logo

12-year Partnership: Transforming HR Tech Startup to Enterprise-Ready Platform

Since its inception, Cooleaf has transformed remarkably, evolving from a startup into a complex enterprise platform with over 110K users in over 100 organizations. During this 12-year journey, Monterail has served as a dedicated strategic technology partner, providing crucial technical expertise and development skills at every stage.

Cooleaf cover

The company and product

Cooleaf partnered with Monterail in 2013 to build an initial MVP. What started as a basic employee engagement app evolved over the years into an enterprise-ready platform and became part of the ITA Group, a global leader in employee engagement solutions. 

Currently, Coooleaf has around 110,000 active users in over 100 organizations worldwide - the numbers are constantly growing.

Cooleaf is a US-based employee recognition and rewards platform that helps companies build an appreciation culture, improve team collaboration, and increase employee motivation. 

Monterail and Cooleaf's collaboration began in 2013, with 120 hours of online design workshops, resulting in an innovative product with exceptional user experience. Within two months, we delivered both MVP and Minimum Buyable Product, followed by a mobile app using Ionic for cross-platform functionality. The app was recognized as the Best B2B Application at the 2016 Atlanta Mobile Awards.

Since then, Cooleaf has pivoted its business idea three times before finally settling on a white-labeled recognition and rewards software for corporate clients. Cooleaf has found a way to make HR software not only beneficial but also crucial to almost every company. Monterail accompanied them on their way, helping them develop and improve the product.

Cooleaf has acquired multiple recognitions, thousands of users, and gained the title of “Leader in employee recognition and engagement” given by G2.

Client’s feedback

Scope and highlights

110,000

active users

103

active organizations

6

regions

7.8M

number of points/month

12

YEARS OF PARTNERSHIP

17

team members in two teams

The Challenge

Cooleaf had to become enterprise-ready, meaning it could operate in various regions, onboard enterprise organizations, and introduce new external integrations while maintaining performance and stability.

Over the years, our work transitioned to ongoing development and maintenance while Cooleaf evolved into an employee benefits platform targeting corporate organizations. The technical debt also grew as the platform grew in complexity and business logic. Both the application architecture and the technology stack became outdated. AngularJS, once a cutting-edge technology a decade ago, has become insufficient and unsupported. We faced a critical dual challenge: maintaining the legacy codebase while implementing new features.

In April 2024, ITA Group acquired Cooleaf, leading to new challenges, including compliance requirements and integration with larger systems.

Comprehensive security audits became essential to establishing Cooleaf as a credible partner for enterprise clients. However, the outdated technology stack made meeting modern security standards increasingly difficult.

Key challenges included:

  1. Transitioning from an outdated AngularJS while maintaining existing functionality and addressing security vulnerabilities.

  2. Adapting the platform for international operations with support for multiple languages, currencies, time zones, and compliance requirements.

  3. Collaboration with various ITA teams and stakeholders for different aspects of the product

Cooleaf App Screenshots

  • Cooleaf app screenshot
  • Cooleaf app screenshot
  • Cooleaf application screenshot

The Process

Throughout our twelve-year partnership, the collaboration between Cooleaf and Monterail evolved into specialized Business Assurance and Business Development teams, ensuring both technical excellence and strategic growth.

Long before the acquisition by ITA, we initiated a comprehensive rewrite and redesign of the entire application, transforming the outdated platform into a modern, supported system. We adopted a modular approach to effectively managing technical debt across Cooleaf's three separate applications. For the frontend, we migrated from AngularJS to React Native Web, enabling significant code sharing between platforms and ensuring consistency between ReactJS (web) and React Native (iOS/Android).

The technical overhaul included significant backend and database improvements with a redesign of most application components. The backend was powered by Ruby on Rails, selected for its proven performance with high-traffic applications and complex databases. This robust API server efficiently handles all routing and communication with the frontend. Our team also implemented seamless third-party integrations, including Power BI for reporting and a separate gift catalog application with an invisible transition for users without compromising the core codebase.

A key milestone was establishing specialized Business Assurance and Business Development teams. The former is dedicated to bug fixes, performance optimization, security updates, and refactoring, while the latter is responsible for new feature development and redesigning major application components.

Core efforts included

1.
Establishing two teams: Business Development and Business Assurance
2.
Achieving enterprise-grade security with completed rigorous security audits
3.
Developing new features and redesigning existing ones to accommodate enterprise-scale operations
1.
Establishing two teams: Business Development and Business Assurance
2.
Achieving enterprise-grade security with completed rigorous security audits
3.
Developing new features and redesigning existing ones to accommodate enterprise-scale operations

Team’s voice

The Outcome

Over 12 years, Monterail has served as Cooleaf's strategic technology partner, guiding their evolution from small startup to enterprise-level industry leader. Our technical expertise has enabled Cooleaf to successfully pivot, scale to serve tens of thousands of users, and establish itself as a leading employee engagement platform.

The ongoing comprehensive modernization helped Cooleaf become an attractive player in the HR tech market and partner with the ITA group. We helped Cooleaf successfully transition from serving small clients to supporting enterprise organizations, with infrastructure prepared for onboarding 17 major organizations.

The platform now stands out for its intuitive user interface, comprehensive functionality, and highly customizable reward systems.

Cooleaf partners with a team that can introduce customized features and security measures to meet specific enterprise requirements and deal with unique requests, such as implementing a "Parity" concept for point calculations based on user location. Thanks to a strategic division into BD and BA teams, we can spin off a new team focused on new projects, e.g., AI-based functionalities like AI surveys or recognition AI functions. 

The success of this project hinged on the following factors:

  • Building comprehensive digital ecosystem including web applications, mobile applications, and admin panels with seamless integration capabilities

  • Implementing a comprehensive communication framework to manage this complex, multi-stakeholder project effectively

  • Organizing work of almost 20 specialists into dedicated, specialized teams

Client’s feedback

Cooleaf application screenshots
Grzegorz Hajdukiewicz | Chief Delivery Officer

Every great product starts with a conversation. Share your vision with us, we’ll help you shape it. Let's meet to plan the next steps and make it happen.

Grzegorz Hajdukiewicz | Chief Delivery Officer

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