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Customer Success Manager


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How to apply

Fill in the form from the link below and wait for our team to get back to you. They will guide you through the next steps. Good luck!


We are Monterail. A team of developers and designers building beautiful and meaningful software everyday. Our clients are startups, SMBs, and enterprises around the globe. We support them with high profiled Web development skills as well as strong product design experience. We are a group of experts who not only get the job done, but are a joy to be around. By the end of 2020 our Growth team will grow so we need new talent on board!

We are looking for a Customer Success Manager to join our Growth team. We are looking for an expert who not only knows how to kick off a project, but also how to onboard the client into our structures and culture. The one who knows how to attend to their needs at every stage of the development process. And finally the one who will make sure our clients are satisfied with the the cooperation and have had all the initial promises kept and their expectations met.

You - ideally: 

Love and understand web & mobile technologies

Have previous experience in optimization of a Customer Success process

Speak and write in English (almost) like it was your mother tongue

Have an outstanding communication, negotiation and presentation skills

Are familiar with CRM systems like HubSpot/PipeDrive or similar

Are stress-resistant, able to face existing challenges and address complex customer issues

Previous experience in Customer Success or Account Management roles

Have strong planning, coordination & organization skills

Are able to multi-task and prioritise in a fast-paced and dynamic environment

Big +

Solid tech background or hands-on insight into how web and mobile applications work

Previous experience with Sales/PO/PM/BA role

Fluency in one of the European languages (eg. French, German)

Love and understanding of dynamic Software House environment and its people



You will:

Become a client's advocate within Monterail and a Monterail's advocate with our clients

Support our clients in the development of business ideas (share your insight, identify potential risks, investment opportunities, market trends etc.)

Be responsible for expanding our network and looking for new opportunities

Learn to understand the business of each of our clients and how the product we are building influences it

Manage all post-sales operations working closely with our production, growth and legal teams

Coordinate negotiation, offer and contract handling

Combine the client’s needs and our know-how to figure out the way to produce stunning work

Oversee and maintain the HubSpot and PipeDrive CRM data quality

Share insights with the production team to improve client experience

Grow our business as much as our clients’ by identifying win-win solutions


6 000 - 11 000 PLN net + VAT (B2B contract)

or 4 900 - 9 100 PLN gross on an employment contract (UoP)

Negotiable depending on skills, experience and your potential

This is how we work


Flexible hours

We’ve got flexible schedules. It's up to you how you organize your work as long as you and your team are happy with the results!



We simply like learning together and spending time even after hours. Therefore, our office is all about making the most of being one team.


Knowledge sharing

Every week, we meet and discuss all the new things we’ve learned. It’s a habit we chose to have. What would you have to say?


Constant learning

Your professional growth is just as important as our business. We will encourage you to take part in conferences and read books from our company's library.


Team diversity

No matter the race, gender, age or sexual orientation, we come from different backgrounds and embrace it.


Community support

We host multiple local events like meet.js Wrocław and UX Wrocław. Want to participate—or kick some new initiatives off? You've got our full support.


Perks & benefits


Conference budget

We will co-finance your conference attendances so you can learn from the best.


Top-class hardware

Doesn't matter if you're a Macbook or Windows person, you will get hardware tailored to your needs.


Self development time

You'll get dedicated time during working hours to invest in your personal growth and interests.


English classes

We want you to feel comfortable with your English, as we use it with most of our clients and inside our company.


Healthy food

You can find some healthy snacks and fruit every day in our kitchen. And once a month, lunch is on us.


Relax time

It’s up to you how you spend your time when your job is done. Your MyBenefit card is on us!


Private healthcare

Your well-being is important to us, so we finance your medical package in one of the biggest private healthcare group in Poland.


No overhours

We encourage work-life balance so you can enjoy your time working here and spend your afternoons in any way you want.

Foreigners are welcome!


We can assist you with the entire process in relocation to Wrocław.


We are helping in preparing all necessary documents for visa application and residence permit.


We provide support in searching for the apartment.