We are Monterail. A team of developers and designers building beautiful and meaningful software everyday. Our clients are startups, SMBs, and enterprises around the globe. We support them with high profiled Web development skills as well as strong product design experience. We are a group of experts who not only get the job done, but are a joy to be around. By the end of 2020 our Growth team will grow so we need new talent on board!
We are looking for a Customer Success Manager to join our Growth team. We are looking for an expert who not only knows how to kick off a project, but also how to onboard the client into our structures and culture. The one who knows how to attend to their needs at every stage of the development process. And finally the one who will make sure our clients are satisfied with the the cooperation and have had all the initial promises kept and their expectations met.
Love and understand web & mobile technologies
Have previous experience in optimization of a Customer Success process
Speak and write in English (almost) like it was your mother tongue
Have an outstanding communication, negotiation and presentation skills
Are familiar with CRM systems like HubSpot/PipeDrive or similar
Are stress-resistant, able to face existing challenges and address complex customer issues
Previous experience in Customer Success or Account Management roles
Have strong planning, coordination & organization skills
Are able to multi-task and prioritise in a fast-paced and dynamic environment
Solid tech background or hands-on insight into how web and mobile applications work
Previous experience with Sales/PO/PM/BA role
Fluency in one of the European languages (eg. French, German)
Love and understanding of dynamic Software House environment and its people
Become a client's advocate within Monterail and a Monterail's advocate with our clients
Support our clients in the development of business ideas (share your insight, identify potential risks, investment opportunities, market trends etc.)
Be responsible for expanding our network and looking for new opportunities
Learn to understand the business of each of our clients and how the product we are building influences it
Manage all post-sales operations working closely with our production, growth and legal teams
Coordinate negotiation, offer and contract handling
Combine the client’s needs and our know-how to figure out the way to produce stunning work
Oversee and maintain the HubSpot and PipeDrive CRM data quality
Share insights with the production team to improve client experience
Grow our business as much as our clients’ by identifying win-win solutions
6 000 - 11 000 PLN net + VAT (B2B )
or 4 900 - 9 100 PLN gross on an employment contract (UoP)
Negotiable depending on skills, experience and your potential
We’ve got flexible schedules. It's up to you how you organize your work as long as you and your team are happy with the results!
We simply like learning together and spending time even after hours. Therefore, our office is all about making the most of being one team.
Every week, we meet and discuss all the new things we’ve learned. It’s a habit we chose to have. What would you have to say?
Your professional growth is just as important as our business. We will encourage you to take part in conferences and read books from our company's library.
No matter the race, gender, age or sexual orientation, we come from different backgrounds and embrace it.
Want to participate—or kick some new initiatives off? You've got our full support.
We will co-finance your conference attendances so you can learn from the best.
You'll get dedicated time during working hours to invest in your personal growth and interests.
We want you to feel comfortable with your English, as we use it with most of our clients and inside our company.
It’s up to you how you spend your time when your job is done. Your MyBenefit card is on us!
Your well-being is important to us, so we finance your medical package in one of the biggest private healthcare group in Poland.
We encourage work-life balance so you can enjoy your time working here and spend your afternoons in any way you want.
We can assist you with the entire process in relocation to Wrocław.
We are helping in preparing all necessary documents for visa application and residence permit.
We provide support in searching for the apartment.