Here at Monterail, we pay close attention to our clients and have always wanted to provide them with special treatment. Yet, we didn’t understand how to embrace the subject. If I were to explain how we used to think about this “special treatment” a few years back—well, we basically didn’t consider any form of automation. We wanted to be humane, not robotic. This is just how it was when we were a relatively small team and we felt that our approach makes us a unique partner. Makes us stand out.