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Account Manager

We are a remote-first company!

B2B: 6 000 - 9 500 PLN net + VAT UOP: 4 900 - 7 900 PLN gross
+ performance-based bonus

Job description

We are looking for an Account Manager to join our Growth team. We are looking for an experienced specialist who not only knows how to onboard new clients but also how to identify potential risks and growth opportunities while keeping a strong focus on customer satisfaction along the way.

You are - ideally


  • Have previous experience in Customer Success or Account Management roles in an IT company
  • Speak and write in English (almost) like it was your mother tongue
  • Have outstanding communication, negotiation, and presentation skills
  • Are familiar with CRM systems like HubSpot/PipeDrive or similar
  • Are a proactive, well-organized, and stress-resistant person
  • Have strong planning, coordination & organization skills
  • Are able to multi-task and prioritize in a fast-paced and dynamic environment

 

You will:

  • Build and nurture relationships with current clients by ensuring that Monterail provide meaningful solutions to their needs
  • Manage client portfolio and revenue
  • Be responsible for expanding our network and looking for new opportunities by obtaining both passive and active referrals
  • Learn to understand the business of each of our clients and how the product we are building influences it
  • Share insights with the production and growth teams to improve client experience
  • Manage the post-sales onboarding process in cooperation with our production, growth, and legal teams
  • Coordinate negotiation, offer, and contract handling
  • Oversee and maintain the CRM data quality
  • Conduct regular NPS surveys to measure clients’ satisfaction
     
     

This is how we work

We know what’s needed when things need to get done. See how we work and what makes work at Monterail a treat.

Remote work

Remote work

You can work remotely, from our office, or in a hybrid model! We are flexible that way

Knowledge sharing

Knowledge sharing

Weekly roundups, Dev meetings, Newsletters, Roundtables, and a lot more knowledge sharing

Top-class hardware

Top-class hardware

Doesn't matter if you're a MBP or Windows person, you’ll get hardware tailored to your needs

Conferences

Conferences

Whether you’ll be a participant or speaker - we will co-finance this adventure with you

Community events

Community events

We co-organised events like Rails Girls & UX Wrocław. Also organised a few of our own - e.g. MonteTalks

Employee referall programme

Employee referall programme

Got a friend that you’d see working at Monterail? We got something for you as a thank you in return

Hi5 sabbatical leave

Hi5 sabbatical leave

After being a Monterailian for 5 years, you get a full 1-month paid leave as a thank you for being on this journey with us

Mental wellness

Mental wellness

In good or bad times, psychological health is important. We want to make sure your health is taken care of

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Relocation package

We always have your back, whether you’re moving countries or cities. Check for more info on our blog

Integration budget for teams

Integration budget for teams

Successful projects don’t just happen without a well-knit team

Cooleaf rewards programme

Cooleaf rewards programme

We give kudos and make sure to appreciate our colleagues. In return, exchange your kudos points for rewards

Company trips and retreats

Company trips and retreats

Times may be different now but company events and trips are always a part of our culture

Private healthcare

Private healthcare

Your well-being is important, so we co-finance your medical plan in one of the biggest private healthcare group in Poland

Flexible working hours

Flexible working hours

We’ve got flexible schedules. It's up to you how you organize your work as long as you and your team are happy with the results!

Remote-first

Remote-first

We’re into remote work for quite some time. Now, with its whole new meaning, we are better at it than ever

No overhours

No overhours

We encourage work-life balance so you can enjoy your time working here and spend your afternoons in any way you want

Self-developmeent

Self-development

We know how important it is to learn so you have 5 hours of self-development time a month all for yourself. Access to MonteLibrary and Udemy included!

English and Polish classes with a native speaker

English or Polish classes

Whether it's Polish or English you want to improve, we got you covered!

Transparent Development Path

Transparent Development Path

Our Personal Growth Framework for developers can help advise in which way to go. With routine peer reviews, you can make sure to get constant feedback

Eco-friendly office

Eco-friendly office

We recycle, got fruit delivered by a bike and try to stick to ordering only seasonal foods

Feeling peckish?

Feeling peckish?

We got fresh fruit and veggies at our office every day and pizza on the last Friday of the month

Mentoring

Mentoring

You’ll have the support of a mentor who will guide you on your development path. Our People team will help you out in any soft-skill matters as well

Online Recruitment Process

Our recruitment process usually looks like this. However, this depends on role and its seniority.

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  • Core values image
Step #1
We usually start off by giving you a ring. We ask you about your experience and tell you more about work at Monterail.
Step #2
Short task to do at home to verify your skills and knowledge.
Step #3
Interview stage - here you have a chance to discuss your experience, test task and ask any additional questions as you’ll meet with some members of our recruitment squads.
Step #4
Offer - We want you to be a part of Monterail and we hope you do as well.
Step #5
Welcome onboard!
Step #1
We usually start off by giving you a ring. We ask you about your experience and tell you more about work at Monterail.
Step #2
Short task to do at home to verify your skills and knowledge.
Step #3
Interview stage - here you have a chance to discuss your experience, test task and ask any additional questions as you’ll meet with some members of our recruitment squads.
Step #4
Offer - We want you to be a part of Monterail and we hope you do as well.
Step #5
Welcome onboard!

Find something for you

We know that sometimes the timing might not be perfect. That’s why you can always leavee your CV with us and we’ll contact you when a position opens up.

We're a Vue.js partner

As one of a few companies, we’re an official Vue.js parntner, which means we put a lot of effort into continuously learning and building meaningful products with Vue. Looking for job as a Vue.js developer? Check out our Vue.js openings.

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