The client needed a company to build their app from scratch. They had a really good idea of what they wanted in terms of functionality for the app; however, during the discovery workshop, together we were able to map out user journeys to help understand how the pieces fit together to bring this product to life.
Since Panda is a company in its early stages, it required a team of experts that could support the creation of the app from day one. Therefore, they sought out an outsource software company that could offer cross-function expertise in different areas of development: frontend, backend, and product design.
Mental health is a sensitive topic, hence it’s important to develop an app appropriate to this field. The look and feel of that app are important, and reducing the friction in the user’s sign-up is crucial to not affect motivation, as well as high-quality streaming audio and video that wouldn’t crash.
Encryption and safe storage are other musts, privacy and data protection are, without a doubt, necessary to make the user feel safe. Due to the location of some users, a weak internet connection was a big issue. The app needed to allow them to participate in online sessions. The smoothness of the UX & UI needed to motivate more users to also join and stay in the app.
Key challenges of the project included:
- Developing an app for users with a low internet connection, that needs smooth UX & UI and won’t crash or buffer.
- Creating data encryption, safe storage of data, and an approachable app - crucial in the mental health industry.
- Create an easily scalable app, prepared for other countries.